July 26, 2012
Southwest Airlines announces executive changes
Southwest Airlines announced executive changes at the Company. Teresa Laraba, most recently Southwest’s Senior Vice President of Customer Services, has been named the airline’s Senior Vice President of Customers. In this new role, Laraba will continue to provide senior Leadership for three departments: Customer Support & Services, Customer Relations & Rapid Rewards, and Customer Services. Jack Smith, most recently Southwest’s Vice President of Ground Operations/AirTran, has been named the airline’s Vice President of Customer Support & Services. Customer Support & Services, formerly known as Reservations, provides travel information and assistance to Southwest’s Customers and Employees. In his new role, Smith will lead more than 4,000 Customer Support & Services Employees.