October 15, 2012
Rolls-Royce opens first-ever US Defence Operations Centre
Rolls-Royce has opened its first-ever US Defence Operations Centre in Indianapolis, to enhance service and technical support for US defence customers. The Defence Operations Centre will provide round-the-clock response for customers in the field to speed support and technical assistance for engine-related issues. The Operations Centre, located in the new Rolls-Royce Meridian Centre, represents a US$2m investment focused on meeting customer needs. The Centre will offer technical support from a 50-strong team of technical and engineering experts. Using high-tech tools and software, the support team will provide a new, integrated and centralized operation to respond to customer issues. The team will be able to quickly review individual and fleet engine data; inspect hardware via live video feed of boroscope inspections; and enable analysis by several team members to provide an expert and timely response.