Hong Kong Aircraft Engineering Company Group has enhanced its aircraft-on-ground (AOG) support service by launching a centralised material support centre that leverages Group-wide assets and technical capabilities to further strenghten customer support in emergency situations. The single-point AOG communication platform provides customers with access to a dedicated team of experienced material specialists, on 24/7 standby to respond to critical AOG requirements. The service enhancement will shorten lead time and increase success rates for AOG recovery. The Group’s AOG service is supported by its inventory technical management company, HAECO ITM, which has the capability to provide rotable components for round-the-clock emergency AOG recovery throughout the Asia Pacific region. HAECO ITM’s extensive asset base, located at Hong Kong International Airport (“HKIA”), caters to a wide range of aircraft types, and is supported by speedy customs clearance, effective logistics and a comprehensive freight network coverage, so that emergency spares are within a four flight-hour reach of most Asian cities. In addition, the Group’s AOG desk also sources parts on behalf of customers from the HAECO Group’s extensive network of suppliers and distributors.