Lufthansa begins biometric boarding at LAX

Lufthansa Group, as part of its ongoing efforts to digitalize the travel world, has launched hasslefree, one-step biometric boarding utilizing facial recognition.

This innovative pilot, enabled through a collaboration with Lufthansa Group’s longstanding IT partner, Amadeus, as well as U.S. Customs and Border Protection (CBP), Los Angeles World Airports Authority (LAWA), and Vision Box, is now available at Los Angeles International Airport (LAX).

During initial trials, Lufthansa received very positive feedback from guests and boarded approximately 350 passengers onto an A380 in about 20 minutes.

“The increasing need for airlines, airports and authorities to offer faster and more convenient processes for guests to move through the airport creates a unique opportunity for the use of biometrics,” said Bjoern Becker, Senior Director, Product Management Ground and Digital Services for Lufthansa. “Lufthansa strives to enhance the customer experience by applying advanced technologies and innovative solutions. This is a further step towards achieving that goal.”

With ever-increasing passenger volumes and airport infrastructure limitations, biometrics are becoming a key element to speed up the airport process while ensuring passenger safety and security. In the U.S., airlines will not need to create and maintain their own biometric database as it can rely on data provided from a central source – the CBP – for exceptional efficiency and accuracy.

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