AVIAA Grows Customer Succes Team

AVIAA extends Customer Success Team with ( l to R) Matthew Suedkamp, Don Hitch and Lori Jones ©AVIAA

AVIAA is growing its Customer Success team and enhancing its data infrastructure to support a widened membership of nearly 500 aircraft. The move follows hard on the heels of AVIAA’s acquisition of Convolus and establishment of an office in Munich, Germany, headed by Managing Director Irena Deville.

AVIAA’s Customer Success Team works closely with members to help them understand the process and analytics of the cost savings they are accruing. “We advise members as they move into new sectors, whether they are transferring from Part 91 to 135 operations; adding a new aircraft type or introducing new capability that may justify adding a new pillar of spend,” explains AVIAA COO Rick Tilghman.  The Customer Success team also advises members on when there are available slots in training and when best to plan maintenance visits, working on a day to day basis with its supply chain.

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