Pratt & Whitney customer training centers adapt to meet their mission

©Pratt & Whitney customer tranining center - the new normal

Remote learning, phased reopening and other measures designed to deliver the highest-quality training even through a pandemic: that is how Pratt & Whitney Customer Training Centers in China, India and the U.S. meet challenging times.

The China Customer Training Center (CCTC) reopened in early April and has since delivered three in-person GTF engine courses to members of the Aircraft Maintenance and Engineering Corporation and Chinese airline Qingdao. In preparation for the courses, which focused on retrofitting the main gearbox of the GTF, the training center made sure it followed all government and company health and safety protocols. Practicing social distancing guidelines and the wearing of personal protective equipment, the CCTC placed students’ health and wellbeing as a top priority.

“Our airline customers, employees and their communities in China have been through a challenging time since January – yet our support continued, as demonstrated by the CCTC team. I hope others see the reopening of the CCTC as a symbol of optimism,” said Matt Stoner, vice president of Customer Support.

All three training centers offer remote training courses to employees, including theory-based engine maintenance and familiarization courses. The CTC has also tailored remote courses for employees to learn about aspects of Pratt & Whitney’s commercial engines business, such as marketing, leasing and campaign analysis.  

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