SITA Smart Path transforms passenger experience at Beijing Capital International Airport

Biometrics and contactless technologies mean passengers can now glide through the airport in an entirely touchless experience ©SITA

SITA, the technology provider for the air transport industry, has announced its most extensive biometric deployment to date and a new completely contactless experience for passengers traveling through Beijing Capital International Airport (BCIA). 

As the busiest airport in China and the second busiest in the world, BCIA has completely automated the entire passenger journey using SITA technology – from check-in and bag drop through to immigration, security, and finally boarding. Passengers only need to enroll once during check-in, then experience a seamless journey through the airport enabled by facial recognition. Improved processing efficiency means shorter queuing time and more social distancing for all passengers. An added benefit during the COVID-19 era is that the process removes the need to touch any airport equipment, reducing the risk of infection. 

The deployment included the implementation of over 600 biometric checkpoints through the airport including 250 lanes of automatic gates, 80 kiosks, and 30 self-bag drop stations which will process passengers from international flights.

The biometric technology is currently activated across multiple checkpoints at BCIA including manual check-in, self-service check-in, bag drop, restricted access, security, and boarding. From an airport efficiency viewpoint, the solutions have improved capacity and created a low-touch (paperless) environment for all while allowing staff to focus on passengers who need help with their travel.

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