IAG Cargo powers up its customer experience team with new leadership appointments

Pat Dobie and George Efkolodis

IAG Cargo, the cargo division of International Airlines Group (IAG), has announced new key customer-focused appointments to its leadership team. Pat Dobie, previously Chief Transformation Officer, is appointed Chief Customer and Infrastructure Officer. George Efkolodis joins the business as Head of Customer Experience, with over 20 years’ experience in the aviation industry.

These appointments underline the business‘s ‘always moving’ mantra and its commitment to ensuring customers are at the heart of the business. They will focus on the end-to-end customer experience as the business continues to increase capacity on its network whilst offering cargo-only services and its popular charter product.

Dobie, who has been with IAG Cargo since 2017 and who has over 30 years’ experience in the logistics and aviation sector, has been instrumental in the business’s strategic change and transformation initiatives, fostering an agile culture whilst advancing digital capabilities.

Efkolodis has over 20 years’ experience in the aviation sector, having held senior roles at Munich Airport International, Heathrow and IATA. Dobie and Efkolodis will be supported by an expanding global customer services team.

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