Middle East Airlines adopts SITA’s cloud-based baggage reconciliation system

©SITA

SITA and Middle East Airlines–Air Liban (MEA) have renewed a technology contract and moved the airport’s baggage reconciliation system (BRS) at Rafic Hariri International Airport – Beirut to the cloud, increasing operational efficiency. This technology will significantly reduce operational costs for the airport and airline, with the server-less design avoiding on-site interventions to refresh, upgrade, maintain and support multiple obsolete devices, such as servers.  

By installing SITA’s Bag Manager cloud solution, the airport will be able to process around nine million bags per year compared to three million bags in previous years without any significant equipment investment. Airports globally are looking to increase the volume of passengers and capacity and regain lost revenues from the pandemic, with baggage handling presenting a significant obstacle to overcome.

The cloud-based technology solution will be pivotal in reducing the number of mishandled bags and supporting quick repatriation of mishandled ones, leading to higher customer satisfaction and decreased costs. SITA Bag Manager tracks every bag loaded onto an aircraft, a unit load device (ULD), or a cart. It scans and evaluates the characteristics of each bag against the flight parameters to ensure bags are loaded onto the right aircraft.

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