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Monday, August 20th, 2018



UK CAA report reveals continued drop in passenger satisfaction levels for flying

The latest UK Aviation Consumer Survey published by the Civil Aviation Authority (CAA) has revealed that passengers’ overall satisfaction levels with flying have dropped.
This is the fifth survey of this type to have been carried out over the last two years and current results have shown that passengers have become particularly unhappy with how airports and airlines have responded to flight delays.

The survey investigated UK consumer behavior and attitudes in relation to flying, revealing significant regional differences in consumer satisfaction with the overall travel experience during their last flight, with people in Wales, the East Midlands and the East of England less satisfied than those in the North East, Scotland and the North West.

Tim Johnson, Director at the UK Civil Aviation Authority commented: “Although satisfaction remains high at 83 per cent, our last two surveys have shown a reduction from 90 per cent.

“Delays and disruption can be caused by a range of different factors. Some of these are within the control of airlines, and some are not. Whatever the cause, these delays can be frustrating for passengers. We expect airlines to always provide prompt and accurate information and if passengers are entitled to further care and compensation, this should be provided without delay.”
Satisfaction levels have been falling since these surveys began back in spring 2016, when 90% of passengers were satisfied with their overall travel experience compared to the latest figure of 83% for the spring of 2018.

Where levels of satisfaction for on-board experiences are concerned, once again this has dropped, in this instance from 81% in spring 2016 to 77% in spring this year.

However, it is not all bad news, as levels of satisfaction with how complaints are dealt with have risen over the same two-year period to a record high of 64%.


Delta partners with Seoul-Incheon Airport to create leading hub in Northeast Asia

Delta Air Lines and Incheon International Airport Corporation (IIAC) are partnering to create a leading hub in Northeast Asia. The partnership agreement allows the two parties to exchange information regarding the design of Terminal 2 at the Incheon International Airport (ICN), collaborate on initiatives enhancing customer experience and operational performance, explore deployment of new technologies and jointly market and promote the ICN hub.

Following this week’s Memorandum of Understanding, Delta will share best practices from its U.S. and partner hubs. IIAC officials will also join Delta for workshops and specialized rotations held in Atlanta, home to Delta’s headquarters, Operations & Customer Center and largest hub. Meanwhile, IIAC will support Delta’s customer experience benchmarking initiative at Incheon Airport. Both parties will pursue joint marketing opportunities to promote the exceptional transfer experience and amenities at Incheon Airport through social media, engagement events, and other communication channels.

IIAC opened Terminal 2 on January 18, 2018, when Delta, its joint venture partner Korean Air, and Air France - KLM started operations. The 1,260,000 square-foot Terminal 2, designed to handle more than 18 million passengers per year, will be expanded as part of the airport’s fourth expansion phase by 2023. Customers enjoy the most efficient and seamless connecting experience at the state-of-the-art facility, which includes four Korean Air lounges.

Delta has invested in airport projects since 2006, and along with its airport partners, Delta is involved in additional infrastructure projects in coming years, including improvements and new facilities at several of its key hubs in Atlanta, Los Angeles, New York, Salt Lake City, Seattle and Minneapolis.


Boeing completes autonomous synchronised flight tests in Australia

Boeing has successfully completed the first suite of synchronised unmanned aerial vehicle (UAV) flight tests using new on-board autonomous command and control technology developed by Boeing in Australia.

Conducted at a regional Queensland airfield, the test flights saw five UAV test beds equipped with Boeing’s new on-board system safely complete in-air programmed missions as a team without input from a human pilot.

The milestone comes six months after establishing the company’s largest international autonomous systems development program in Queensland.

Boeing’s partnership with small and medium-sized enterprises helped drive rapid design, development and testing of this autonomous technology. In just two months, Boeing engaged small-to-medium enterprises and vetted and issued AU$2.3 million in contracts with 14 Queensland businesses.

Over the coming months, the Boeing Australia team will incorporate and test more advanced behaviours on high-performance air vehicles before exploring other domains such as unmanned ocean vehicles.

This activity is delivered in partnership with the Queensland Government as part of Boeing’s Advance Queensland Autonomous Systems Platform Technology Project.


West Star Aviation promotes Katie Johnson to VP of Human Resources

West Star Aviation has promoted Katie Johnson to Vice President of Human Resources effective immediately.

In her new role, Johnson will primarily focus on implementing best practices across all of West Star's locations, which will include tactics for increasing West Star employee engagement, increased recruiting efforts, and developing/implementing a training program for current and future employees.

Johnson joined West Star in 2014 as the Director of Human Resources. She brings 13 years of experience in the aviation industry to her position. She worked with several aviation companies such as Sabreliner and Jet Aviation, and most recently before joining West Star, Johnson worked with a private company who connected job seekers with employers.

TP Aerospace gets ready for "Green Sunrise"

Within the next two years, TP Aerospace will open 11 new locations around the globe to provide an even better service and move closer to its valued customers. The ambitious growth plan is called Green Sunrise.

Adding to the existing seven sites, TP Aerospace will in 2020 be able to support its customers from 18 different locations all over the world.

“We consider the entire world to be a market potential, but to continue to provide the best possible service, we need to be closer to current and potential customers” Says Thomas Ibsoe, President and Founder of TP Aerospace, who confirms that TP Aerospace is simply reacting to market demands.

“Our business and the service we provide build on a great level of flexibility and reliability towards our customers, and we are now at the point where we need to expand our global presence to keep up with the market demands and continue to deliver a high-quality service” says Mr. Ibsoe.
Ten of the new locations will be MRO facilities designed to support current and future customers in the regions. Majority of these will be in APAC, three will be in EMEA and two in Americas. Additionally, a sales office and warehouse are being set up in Tianjin, China.

TP Aerospace has already established legal companies in the UK and Malaysia and will soon be able to reveal more about these and other projects in Green Sunrise.


NAC delivers two Embraer E195s to LOT Polish Airlines on lease

Regional aircraft lessor Nordic Aviation Capital (NAC) has delivered two Embraer E195s, MSNs 19000669 and 19000240, to LOT Polish Airlines on lease.

NAC is a leading regional aircraft lessor serving over 70 airline customers in 48 countries. The company provides aircraft to well-established carriers such as British Airways, Air Canada, LOT, Azul, Lufthansa, Garuda, Flybe, Aeroméxico and airBaltic as well as major regional carriers including Air Nostrum and Widerøe.

NAC’s current fleet of over 450 aircraft includes E170, E175, E190, E195, ATR 42, ATR 72, Bombardier Dash 8, CRJ900, CRJ1000 and CS300. In addition, the group has circa 50 aircraft on firm order.

Benjamin Smith appointed as new CEO of Air France-KLM

The Board of Directors of Air France-KLM has decided to appoint Benjamin Smith as Air France-KLM Chief Executive Officer.
Benjamin Smith is a reputed senior airline industry executive at international level. He has played a major role at Air Canada over the past two decades, where he has been a key player in the airline’s economic and commercial development, its transformation, its value creation and the engagement of the teams. Until today, he was Air Canada’s President Airlines and Chief Operating Officer.
Benjamin Smith will take up his duties at Air France-KLM at the latest on September 30, 2018. In the meantime, the interim governance structure established on May 15, 2018 will remain in place. Anne-Marie Couderc, non-executive Chairman of the Air France-KLM and Air France Boards, and the Management Committee consisting of three members, will continue to perform their duties until then.

On his arrival, Benjamin Smith will take over executive management of the Air-France-KLM Group and will establish its organizational structure. He will be in charge as a priority to revitalize Air France, to give a new strategic impulse to the Group and to work on a new leadership approach with all Air France-KLM’s teams.


Elbit Systems reports second quarter of 2018 results

Elbit Systems, the international high technology company, has reported its consolidated results for the quarter ended June 30, 2018. Revenues in the second quarter of 2018 were US$892.2 million, as compared to US$818.3 million in the second quarter of 2017.

Non-GAAP gross profit amounted to US$254.8 million (28.6% of revenues) in the second quarter of 2018, as compared to US$248.3 million (30.4% of revenues) in the second quarter of 2017. GAAP gross profit in the second quarter of 2018 was US$250.0 million (28.0% of revenues), as compared to US$242.3 million (29.6% of revenues) in the second quarter of 2017. The gross profit margin was affected by the mix of projects sold in the quarter.

Net income attributable to non-controlling interests was US$0.1 million in the second quarter of 2018, as compared to US$0.4 million in the second quarter of 2017.

Non-GAAP net income attributable to the Company's shareholders in the second quarter of 2018 was US$57.5 million (6.5% of revenues), as compared to US$68.8 million (8.4% of revenues) in the second quarter of 2017. GAAP net income in the second quarter of 2018 was US$91.9 million (10.3% of revenues), as compared to US$62.6 million (7.6% of revenues) in the second quarter of 2017.

The Company's backlog of orders for the quarter ended June 30, 2018 totaled US$8,065 million as compared to US$7,329 million as of June 30, 2017. Approximately 74% of the current backlog is attributable to orders from outside Israel. Approximately 55% of the current backlog is scheduled to be performed during 2018 and 2019.

Operating cash flow used in the six months ended June 30, 2018 was US$1.1 million, as compared to US$2.7 million provided in the six months ended June 30, 2017.


FlyBosnia joins growing international OASES community

Newly established, Sarajevo-based FlyBosnia has selected Commsoft’s industry-leading MRO IT system, OASES, to support its planned operations. Established by the Saudi Arabian Al Shiddi Group, FlyBosnia is currently in the process of submitting its application for an AOC and intends to acquire, initially, an A320 Family aircraft for operations from Bosnia to various destinations, including Saudi Arabia.

OASES is renowned for its technical sophistication as well as its intuitive user interface and is structured in a modular format to provide maximum flexibility and scalability, making it ideal for start-up operations. FlyBosnia has opted for the Core, Airworthiness, Materials, Planning and Line Maintenance modules which will be accessed through Commsoft’s Private Cloud service, avoiding any need for the airline to invest in new hardware.

It is anticipated that CAMO implementation support will be provided by Commsoft client and OASES user, AvioCats, the Croatian aircraft maintenance organisation.

Small Planet Airlines Poland announces new CEO

Leisure carrier Small Planet Airlines has appointed Bartosz Czajka as the new Chief Executive Officer and Member of the Management Board, succeeding Jaroslaw Jeschke, who resigned earlier this year due to health issues. Czajka held the position of Deputy CEO at Small Planet Airlines Poland since June 11, 2018.


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